Member Code of Conduct

1. Welcome to Infinity Fitness

Welcome to Infinity Fitness (Dawlish) Ltd. We are committed to providing a safe, inclusive,
and motivating environment where every member can achieve their fitness goals. This Code
of Conduct sets out the standards of behaviour expected of all members and guests when
using our facilities.

By using our gym, you agree to comply with this Code of Conduct and all associated
policies. Please read this document carefully and retain it for your reference.

Director: Stephen Kamalarajan

Membership & Access

2.1 Eligibility

Membership is open to individuals aged 16 and over.
Members aged 16–17 require written parental or guardian consent prior to joining
and must adhere to any additional conditions applicable to junior members.
Membership is personal and non-transferable. You must not allow another person to
use your membership card, fob, or access credentials.

2.2 Membership Cards and Access

You must present a valid membership card or fob on every visit.
Lost or stolen access cards must be reported to reception immediately. A
replacement fee may apply.
Tailgating (entering behind another member without scanning your own card) is
strictly prohibited and may result in membership suspension.

2.3 Guests

Members wishing to bring a guest must register them at reception and pay the
applicable guest fee in advance.
Members are responsible for the behaviour of their guests at all times.
Guest visits are limited to a maximum of three per calendar month per member.

3. Health & Safety

3.1 Health Declaration

Your health and safety is our highest priority. You must:

Consult your GP before commencing any new exercise programme if you have a
pre-existing medical condition, recent surgery, pregnancy, or any other health
concern.
Inform a member of staff immediately if you feel unwell, dizzy, or experience chest
pains or shortness of breath during exercise.
Complete an updated health declaration form when requested to do so.

3.2 Emergency Procedures

Familiarise yourself with the location of emergency exits, first aid kits, AED
(defibrillator), and fire assembly points on arrival.
In the event of a fire or emergency, leave the building immediately via the nearest
safe exit and assemble at the designated muster point.
Do not re-enter the building until advised it is safe to do so by staff or emergency
services.
If you witness a medical emergency or accident, notify a member of staff at once or
call 999.

3.3 Appropriate Use of Equipment

Only use equipment you have been instructed on or are confident using safely.
Do not use equipment that appears damaged or faulty. Report any defects to staff
immediately.
Always follow posted usage instructions, weight limits, and safety notices on
equipment.
Do not drop free weights onto the floor, as this risks injury to yourself and others.
Collars must be used on barbells at all times.

4. Code of Conduct & Behaviour

4.1 Respectful Behaviour

All members and guests are expected to treat one another, and all staff, with courtesy and
respect. The following behaviours are strictly prohibited:

Verbal abuse, threatening language, intimidation, or physical aggression towards any
person.
Harassment, bullying, or discriminatory behaviour of any kind, including on the basis
of age, disability, gender, race, religion, sexual orientation, or any other protected
characteristic as defined under the Equality Act 2010.
Unwanted physical contact with other members or staff.
Use of offensive, obscene, or inappropriate language.

4.2 Mobile Phones & Photography

Mobile phones may be used in the gym for music, fitness apps, or communication,
provided this does not cause disruption to other members.
Photography and video recording are strictly prohibited in all changing room and
shower areas.
Members must obtain the prior written consent of any individual before
photographing or filming them in any other area of the facility.
Infinity Fitness reserves the right to use CCTV footage for security and safety
purposes in accordance with our Privacy Policy and the UK General Data Protection
Regulation (UK GDPR).

4.3 Social Media

Members must not post images or videos of other members, staff, or the premises
online without appropriate consent.
Infinity Fitness (Dawlish) Ltd will not be held responsible for any content posted by
members on personal social media accounts.

5. Gym Etiquette

5.1 Equipment Sharing

During peak hours, members should share equipment courteously and allow others
to ‘work in’ between sets.
Rest periods on a machine or bench should be kept to a reasonable length (generally
no more than 2–3 minutes) when others are waiting.
Do not reserve multiple machines or stations simultaneously.

5.2 Cleanliness & Hygiene

Wipe down all equipment with the provided cleaning spray and paper towels after
each use.
Use a personal sweat towel at all times when using benches, mats, and upholstered
equipment.
Return all free weights, bars, dumbbells, and accessories to their designated storage
locations after use.
Do not leave personal belongings on the gym floor or on equipment when not in use.
Appropriate sportswear and clean, indoor-use-only footwear must be worn at all
times on the gym floor.

5.3 Personal Hygiene

Members are expected to maintain a reasonable standard of personal hygiene in
consideration of others.
Excessive use of strong perfumes, colognes, or body sprays is discouraged in
training areas.

6. Prohibited Substances & Behaviour

The consumption or possession of alcohol on the premises is strictly prohibited
unless provided or explicitly authorised by management at a specific event.
The use, possession, or supply of illegal substances on the premises is strictly
prohibited and will result in immediate membership termination and referral to the
police.
Members who appear to be under the influence of alcohol or drugs will be refused
entry or asked to leave immediately.
The use of performance-enhancing drugs (including anabolic steroids) is strongly
discouraged and may result in membership suspension.

7. Children, Teen Members & Juniors

7.1 Children (under 13)

Children under the age of 13 are not permitted to use the gym floor or any exercise
equipment at any time.
Children may accompany a parent or guardian to the premises for approved classes
or activities only, and must remain under direct adult supervision at all times.

7.2 Teen Membership (aged 13-15)

Infinity Fitness (Dawlish) Ltd offers a Teen Membership for young people aged 13 to 15. The
following conditions apply and must be agreed to in writing by a parent or guardian before
the membership is activated:

Teen members aged 13–15 are only permitted on site during manned hours — that
is, when a qualified member of staff is physically present on the premises. Teen
members must not enter or remain on site during unstaffed or out-of-hours periods.
Alternatively, a teen member may attend outside of manned hours provided they are
accompanied by and remain under the direct supervision of their parent or legal
guardian for the entire visit.
Manned hours are displayed at reception and on our website. It is the responsibility
of the parent or guardian to verify current manned hours, as these may change from
time to time.
Teen members must complete a full induction with a member of staff before using
any gym floor equipment.
Written parental or guardian consent is required at the point of joining and must be
renewed annually or upon any change of guardian.
A parent or guardian must be contactable by telephone at all times during a teen
member’s visit.
Teen members are subject to all provisions of this Code of Conduct. Parents and
guardians accept joint responsibility for ensuring compliance.
Infinity Fitness (Dawlish) Ltd reserves the right to refuse or withdraw a Teen
Membership where these conditions are not met or where the wellbeing of the young
person or other members may be at risk.

Important: Teen members (aged 13–15) must not be on site unless (a) it is within
manned hours or (b) they are accompanied by a parent or legal guardian. Any teen
member found on site outside of these conditions may have their membership
suspended or cancelled.

7.3 Junior Members (aged 16-17)

Junior members aged 16–17 may use the gym independently during all opening
hours once a signed parental consent form has been completed and an induction
passed.
Junior members must exercise in accordance with any additional conditions specified
at the time of joining.
Members who are parents or guardians are responsible for the behaviour of their
children at all times whilst on the premises.

8. Personal Training

Only Personal Trainers employed by or formally approved by Infinity Fitness
(Dawlish) Ltd may provide personal training services on the premises.
Unauthorised personal training (including coaching, programming, or instruction for
payment) is strictly prohibited and will result in immediate membership cancellation.
Members may request a list of approved Personal Trainers from reception.

9. Personal Property & Liability

Infinity Fitness (Dawlish) Ltd accepts no responsibility for the loss, theft, or damage
of personal property on or around the premises. Members are advised not to bring
valuables to the gym.
Lockers are provided for members’ convenience during each visit only. Items must
not be stored overnight.
Any items left after closing time will be removed and held at reception for a period of
seven days, after which they may be disposed of or donated to charity.

10. Data Protection & Privacy

Infinity Fitness (Dawlish) Ltd processes your personal data in accordance with the UK
General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We
collect and use your data to manage your membership and provide our services. For full
details, please refer to our Privacy Policy, available at reception.

CCTV is in operation throughout the premises (except changing rooms and toilets)
for the purpose of security and member safety.
Your membership data will not be shared with third parties without your consent,
except where required by law.

11. Enforcement & Disciplinary Action

Infinity Fitness (Dawlish) Ltd reserves the right to take appropriate action where any member
or guest breaches this Code of Conduct. Depending on the severity of the breach, this may
include:

A verbal or written warning.
Temporary suspension of membership.
Immediate termination of membership without refund.
Removal from the premises by staff or, in serious cases, by the police.
Where appropriate, incidents will be formally recorded and may be shared with relevant
authorities.

12. Amendments to this Code

Infinity Fitness (Dawlish) Ltd reserves the right to amend this Code of Conduct at any time.
Members will be notified of material changes via email or notice at the facility with a
minimum of 14 days’ notice where practicable. Continued use of the facility following
notification constitutes acceptance of the revised Code.

Issued & Authorised by:
Stephen Kamalarajan
Director, Infinity Fitness (Dawlish) Ltd
May 2026